Return & Refund Policy

At Gomerchly, we want you to be satisfied with your purchase. If you have any concerns about your order, our customer support team is here to help.

1. 30-Day Return Policy

We accept return requests within 30 days from the shipment date, subject to the eligibility requirements below.

To be eligible for a return:

• Items must be in their original condition, unused, and free from damage caused after delivery.
• Original packaging and any included accessories should be retained where reasonably possible.
• Proof of purchase, such as an order number or purchase confirmation, is required.
• Customers must contact our support team before returning any items.

Please do not send items back without first contacting us for return instructions.

2. Customized & Personalized Products

Customized and personalized products are made according to customer-selected details, such as names, years, or other customization information.

For non-quality-related return requests, including changes of mind, incorrect customization details provided by the customer, or personal preferences, please contact our customer support team.

These requests will be reviewed individually based on the circumstances of the order.

Returns or refunds for non-quality-related issues involving customized products are not guaranteed.

If your customized item arrives damaged, defective, incorrect due to our error, or not as ordered, please contact us for assistance.

Nothing in this section limits any rights or remedies available under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at:

service@gomerchly.com

Include:

• Your order number
• A description of the issue
• Clear photos showing the product and the problem

Our team will review the information and provide an appropriate resolution, which may include a replacement, return, or refund.

For eligible returns resulting from our error, Gomerchly will cover the applicable return shipping costs.

4. Return Shipping Costs

Customer-Initiated Returns

For approved returns due to a change of mind or other customer-related reasons, the customer is responsible for return shipping costs.

The return shipping fee depends on the carrier and service used.

Returns Due to Our Error

If a return is required because an item is damaged, defective, or incorrect due to our error, Gomerchly will cover the applicable return shipping costs.

Original shipping charges are generally non-refundable for customer-initiated returns, except where otherwise required by applicable law.

5. Refund Processing

Once an eligible returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

The time it takes for the refund to appear in your account depends on your bank or payment provider.

Any applicable shipping charges or deductions will be communicated according to the circumstances of the return and applicable law.

6. How to Request a Return

To request a return or report an order issue:

• Email service@gomerchly.com.
• Provide your order number and a description of your request.
• Include photos if your item is damaged, defective, or incorrect.
• Wait for our support team to review your request and provide instructions.

Please do not return any items before receiving return instructions from our team.

7. Contact Us

For questions about returns, refunds, exchanges, or order issues, please contact:

Gomerchly Customer Support

Email: service@gomerchly.com

Website: https://gomerchly.com

We will be happy to assist you with your request.